How can we help?

No. Each person can hold one wongagames.co account. If we find duplicates we close the newer one and return any balance to the original account.

You can log in with your email address instead. Your username is also in the activation email we sent when you registered.

For security we change email addresses by hand. Write to support@wongagames.co from the address currently on the account and tell us the new one.

The Gambling Commission requires us to confirm the age and identity of every customer. We run your details through electronic checks so most people never need to send documents for this part.

Check spam and promotions folders first. Then go to the login page, enter your email and use "Send activation link again". A new link replaces the old one.

No. wongagames.co is only for customers living in the United Kingdom.

For identity: a passport, UK photocard driving licence or national identity card. For address: a bank statement or utility bill from the last three months, this year's council tax bill, or a tenancy agreement.

Most uploads are checked within 24 hours. The status in My Account changes from Pending to Verified when we're done, and we send an email.

Usually because a corner was cut off, the photo was blurry, or the document had expired. We email the reason. Upload a new copy from the Verification page.

Games open for logged-in, verified accounts with a balance above zero. The Play page tells you which of these is missing and links to the right place.

Each game has a help or paytable screen inside it with the return to player figure, stake range and feature rules.

The round finishes on the game server and the result is paid to your balance. You can see the session in Game History. If the balance looks wrong, email us the game name and the time.

Autoplay and turbo spins aren't allowed on slots in Great Britain. Every spin is started by you and lasts at least 2.5 seconds.

Not yet. The Bingo section currently has Slingo, keno and bingo card games that you play on your own. Rooms and their schedules will be listed there when they open.

A mix of slots and bingo. Reels mark numbers on a 5×5 grid, and completed lines move you up a prize ladder.

Visa debit cards in your own name. Credit cards can't be used for gambling in Great Britain.

The minimum is £10.00 and the maximum for a single deposit is £5,000.00. A deposit limit you set will lower that.

Your bank may have blocked gambling payments, or the deposit would take you over a limit. Check your banking app, then try again or contact us.

We review requests within one working day. After that, Visa debit payments usually reach your account in 1 to 3 working days.

Once requested, a withdrawal can't be reversed back into your balance. This stops money being pulled back and gambled.

We sometimes need to check where deposit money came from, for example bank statements or payslips. It is a legal requirement and we explain exactly what we need.

A new or lower limit applies immediately. A higher limit, or removing one, takes effect after 24 hours.

A time-out is a short break of up to six weeks. Self-exclusion lasts at least six months and can't be cancelled early.

No, our self-exclusion covers wongagames.co only. Register at gamstop.co.uk to be excluded from every UK-licensed site.

Current versions of Chrome, Safari, Firefox and Edge on desktop and mobile. Keep your browser up to date for the games to load properly.

For security, forms stop working after a long period without activity. Refresh the page and try again.

Only the necessary ones, which keep you logged in and protect forms. Functional, analytics and marketing cookies are your choice.